M&E Manager – South West

Boden Group has a successful track record in providing facilities maintenance and projects work for a variety of clients across multiple sectors from defence, hospitality, leisure and health to the domestic sector.  There is also a developing contract portfolio for the commercial sector within the South West. To support the Group’s continued growth within all sectors an opportunity has arisen for a M&E Manager to manage a project portfolio of up to £4M.

Reporting to the Directors you will have a strong technical background whilst being able to manage all operations for an agreed property portfolio including maintenance, Projects, budgets, KPI’s, Company procedures and Health and Safety legislation. In addition, you will be providing support to the Operations Director with service delivery, performance management, strategic relationship management and business development. You will play an integral part in aligning work streams, processes, and procedures in order to improve service delivery across the department and the work streams it serves.

Main Duties:

  • Ensure that a consistent level of service delivery is provided for all areas of responsibility in accordance with company procedures and processes
  • Innovate management requirements to meet changing business or operational circumstances
  • Develop and manage department to meet sales and profitability targets
  • Establish and maintain supplier relationships by serving as a single point of contact for all works within their agreed portfolio
  • Manage and ensure record keeping compliance for all contract-related correspondence and documentation for works within their portfolio
  • Provide contract-related issue resolution, both internally and externally for all works under their control
  • Responsible for all health and safety compliance for works under their control including third party service providers
  • Deal with all aspects of line management requirements for their team of engineers
  • Take lead role in resolution of HR issues with direct reports in line with company procedures
  • Monitor and control service agreements in line with client budget agreement
  • Ensure timely and accurate submission and payment of financial applications by proactively managing their workload and financial forecasts to maintain profit levels
  • Develop and sustain excellent client relationships
  • Provide general support and advice concerning contract and technical issues at all levels
  • Update operational and financial reports as per agreed timescale to enable Operations Director to accurately forecast and achieve operational and financial targets
  • Maintain and develop role as the business lead for specified trade
  • Monitor and maintain trade specific accreditations 
  • Work with the Operations Director to identify areas of opportunity for growth and development maximising profits and efficiency of their workforce  

Required Experience and Abilities:


  • Minimum Level 5 NVQ or equivalent work experience in a management and/or technical discipline
  • Completed or willing to undertake IOSH Managing Safely and management development qualifications
  • An experienced manager with leadership credentials and proven track record of delivering results within an M&E project environment
  • Previous experience in leading department and the remote management of teams
  • Competent with standard MS office applications such as Word, PowerPoint, Excel, and Outlook
  • Experience of working within a budget/fixed price contract
  • Experienced at analysing data, understanding the outcomes and transposing the information to make key business decisions
  • IOSH/NEBOSH qualification
  • Industry specific professional qualifications


  • Previous knowledge and experience of MoD contracts or work with security environments
  • Completed or willing to work towards a lead management qualification

Key Skills:

  • Ability to manage, programme and monitor core activities and additional works against requirements, budget and ensuring KPIs are achieved
  • Ability to communicate work tasks and win the commitment of others to achieve high levels of operational performance
  • Ability to demonstrate strong commercial awareness by understanding strategic/operational needs of the business and key drivers
  • Can demonstrate track record of effectively managing and motivating individuals and teams
  • Excellent interpersonal, written and verbal communication skills
  • Ability to challenge and have awkward conversations
  • Competent with standard MS office applications, SharePoint and ERP management information systems
  • Experienced at analysing data, understanding the outcomes and transposing the information to make key business decisions
  • Sound decision making based on information available and ability to react to changing demands and prioritise activities according to available resources
  • Ability to manage expectations of all stakeholders

Personal Qualities and Attributes:

  • Collaborative and honest 
  • Open and respectful
  • Proactive and can demonstrate initiative
  • Accountable and able to take responsibility 
  • Focused, motivated and enthusiastic
  • Good decision making and organisation skills

Expected Behaviours:

  • Represent the company/client in professional manner at all times whilst interacting with internal and external stakeholders
  • Keep clear and concise written records for use by others
  • Consistently produce work to a high standard
  • Drive company vehicles in accordance with company and legal guidelines at all times
  • Effective time management

To apply for this position, please send a CV and covering letter to: HR@bodengroup.co.uk

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